Privacy Policy

IT Your Service is operated by XE Technologies Pty Ltd (ACN 685 624 711). We are committed to protecting your personal information and your right to privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. By using our website at ityourservice.com.au, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services or interact with our website.

1.1 Workflow Scorecard

When you complete our Workflow Scorecard assessment, we collect:

• Full name
• Work email address
• Phone number
• Industry type
• Business profile information (team size, current technology level)
• Your responses to workflow assessment questions

1.2 Booking a Consultation

When you book a consultation through our Calendly integration, the information you provide (such as your name, email, and meeting details) is processed by Calendly in accordance with their own Privacy Policy.

1.3 Automatically Collected Information

Our website uses session cookies that are essential for the Workflow Scorecard to function (e.g., to remember your progress through the assessment). These cookies are temporary, do not track you across other websites, and are deleted when you close your browser. We do not use advertising cookies or third-party tracking pixels.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver your scorecard results - generating your personalised automation opportunity report.
• To contact you about our services - following up on your assessment with relevant automation recommendations. We will not spam you.
• To improve our services - understanding aggregate trends in workflow challenges across industries to improve our offerings.
• To comply with legal obligations - as required under Australian law.

3. How We Store and Protect Your Information

Your scorecard data is stored in a secure database on our web server. We implement appropriate technical measures to protect your personal information, including:

• Secure (HTTPS) connections for all data transmission
• HttpOnly and Secure session cookies with SameSite protections
• Input validation and sanitisation to prevent injection attacks
• Restricted server access

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers - We use Calendly for appointment scheduling. Information you provide through Calendly is subject to their privacy policy.
• Legal requirements - We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Third-Party Services

Our website uses the following third-party services:

• Calendly - for booking consultations. Calendly Privacy Policy
• Google Fonts - for loading web fonts. Google Privacy Policy

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access - Request a copy of the personal information we hold about you.
• Correction - Request that we correct any inaccurate or incomplete information.
• Deletion - Request that we delete your personal information from our systems.
• Complaint - Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. If you request deletion of your data, we will remove it from our systems within 30 days.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We encourage you to review this page periodically.

9. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or wish to make a complaint, please contact us:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).