Relay is built for teams that need humans in the loop - approval steps, review gates, and hand-offs that shouldn't be fully automated. We set up Relay workflows for businesses across Australia and New Zealand where people need to stay involved in certain decisions while everything else runs on its own.
Relay is a workflow automation platform built around the idea that some steps should involve a person. It supports approval steps, review gates, and manual hand-offs that can be inserted at any point in a workflow. Unlike tools that aim to automate everything end-to-end, Relay is designed for teams that need humans involved in certain decisions - things like contract approvals, payment authorisation, or quality checks - while still automating the repetitive parts around them.
We build workflows for purchase orders, expense approvals, and vendor payments that pause for human review before executing - ensuring compliance and preventing costly mistakes.
We set up AI-driven email classification and routing that categorises incoming messages, extracts key information, and routes them to the right team member or workflow.
We create automations that keep your team coordinated - from automatic task assignment and status updates to cross-team notifications and handoff workflows.
We design multi-step onboarding workflows that automate repetitive steps while pausing at critical checkpoints for human verification, personalisation, and quality assurance.
We automate document generation (proposals, contracts, reports) with built-in approval gates - documents are drafted automatically but only sent after human review and sign-off.
Human-in-the-loop for critical decisions
No fully unsupervised automation on sensitive tasks. Relay ensures a human reviews and approves critical actions like payments, contract changes, and client communications.
Built-in AI capabilities
AI steps can be added directly within your workflows for content generation, data extraction, classification, and summarisation - no separate AI tool integration needed.
Team-friendly collaboration features
Multiple team members can collaborate on building and managing automations, with clear ownership, permissions, and audit trails for every workflow.
Approval workflows for compliance
Built-in approval mechanisms help Australian businesses meet regulatory and internal compliance requirements by ensuring proper authorisation at every stage.
Modern interface for non-technical users
Relay's clean, intuitive interface means your team can understand and manage automations without technical expertise - reducing reliance on developers for day-to-day operations.
Find out how much time your business could save. Take our free workflow scorecard or book a consultation to discuss your automation needs.
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