Getting AirCall connected to your CRM sounds simple but in practice it takes some work to get right. We handle the full setup - CRM logging, call routing, IVR configuration, and the post-call workflows that make sure nothing gets missed. We do this for teams across Australia and New Zealand.
OVERVIEW
AirCall is a cloud-based phone system built for sales and support teams. It runs entirely from the cloud - no hardware needed - and connects directly to the tools your team already uses, including Salesforce, HubSpot, and other CRMs. It also includes analytics and reporting so you can see how your team is performing.
Features like call routing, IVR menus, call queuing, and voicemail transcription give growing teams a proper phone setup without the cost and complexity of traditional systems. It connects with over 100 business tools, and for anything else, we can build the integration.
OUR EXPERTISE
Automatically log every inbound and outbound call in Salesforce, HubSpot, or your CRM of choice. Call duration, notes, recordings, and outcomes are synced in real time - no manual data entry required.
Route calls intelligently based on your business rules - by team, skill set, time of day, or customer segment. We configure IVR menus and call flows that reduce wait times and connect callers to the right person first time.
Automatically create follow-up tasks, send confirmation emails, or trigger next-step workflows after every call. Voicemail transcription creates support tickets instantly, so nothing falls through the cracks.
Get real-time visibility into call volume, wait times, missed calls, and team performance. We build custom dashboards that give managers the data they need to optimise staffing and improve customer experience.
WHY AIRCALL
Every call automatically logged in your CRM
No more manual call notes. Every interaction is captured, timestamped, and linked to the right contact record automatically.
Intelligent call routing reduces wait times
Skills-based routing, time-based rules, and IVR menus ensure callers reach the right person without being bounced between departments.
Automated post-call workflows save admin time
Follow-up tasks, emails, and ticket creation happen automatically after each call, freeing your team to focus on customers instead of admin.
Real-time analytics for team performance
Track call volumes, response times, missed calls, and agent performance with live dashboards tailored to your team's KPIs.
Seamless integration with 100+ business tools
AirCall connects natively with Salesforce, HubSpot, Zendesk, Shopify, Slack, and many more - plus we build custom integrations for anything else.
No hardware required - works from anywhere
Your team can make and receive calls from their laptop, desktop, or mobile. Perfect for remote, hybrid, and multi-location Australian businesses.
GET STARTED
See how much time your team is losing on manual call admin. Take our free scorecard or book a consultation below.
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